Why am I not being listed?
You have to enable "Show Match History" and disable "Profile Privacy" in your Dota 2 Settings.
Now try searching for your User ID or Dotabuff URL to add your account to the queue. You will usually be added in few minutes, if there is nothing wrong with our servers and the Dota 2 servers/API.
Can you add feature X?
Contact us and we will see what we can do.